MM
Mbhekeni M
1 reviews | Active since Nov 2012
16 Jan 2019, 11:21
Matrix are ********
I have a tracker unit from Matrix for over 2 years now and when their contract expired I was called in December to renew for a cheaper rate of R216 per month for the next 12 months. I opted for this option and BOOM, first debit order in January is R288 , I instantly send them an email asking about this and got NO responses, again this week sent another email and got no response.
when I call their switch box number they tell me they don't deal with accounts quires and give me a customer care number which is not answered at all.
they don't even care to transfer the call. total waste of time sending emails and calling their customer care.
I want my money bac****!
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
16 Jan 2019, 11:40Good Day Mbhekeni
Thank you kindly for bringing the matter to our attention.
Please allow us the opportunity to investigate and will we revert back to you shortly.
Regards
Customer Care Department
Thank you kindly for bringing the matter to our attention.
Please allow us the opportunity to investigate and will we revert back to you shortly.
Regards
Customer Care Department
Matrix Vehicle Tracking's reply16 Jan 2019, 11:40
Official
Good Day Mbhekeni
Thank you kindly for bringing the matter to our attention.
Please allow us the opportunity to investigate and will we revert back to you shortly.
Regards
Customer Care Department
Thank you kindly for bringing the matter to our attention.
Please allow us the opportunity to investigate and will we revert back to you shortly.
Regards
Customer Care Department
Matrix Vehicle Tracking's replyOfficial
16 Jan 2019, 12:34 Good Day Mbhekeni
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your query has been resolved.
Your account has been forwarded to our Finance Department for the necessary credits to be processed
Kind Regards
Customer Care Department
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your query has been resolved.
Your account has been forwarded to our Finance Department for the necessary credits to be processed
Kind Regards
Customer Care Department
Matrix Vehicle Tracking's reply16 Jan 2019, 12:34
Official
Good Day Mbhekeni
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your query has been resolved.
Your account has been forwarded to our Finance Department for the necessary credits to be processed
Kind Regards
Customer Care Department
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
As per our telephone conversation earlier today, we confirm that your query has been resolved.
Your account has been forwarded to our Finance Department for the necessary credits to be processed
Kind Regards
Customer Care Department