ML
Mpho L
1 reviews | Active since Jan 2022
16 Aug 2023, 14:51
Masepa fela
Stupid and useless, Firstly no one can call in, secondly i get confirmation of cancellation without my request. Then when they get someone to assist, then that assistant is not able to assist as the query is not their department. So one gets tied down to a contract that doesn't have service
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
17 Aug 2023, 15:41 Good Day Mpho Lipholo,
Thank you for bringing the matter to our attention and allowing us the opportunity to assist further with your inquiry.
We apologies to the unfortunate service received the matter has been escalated to our Cancellation Department .
We will be in contact with you shortly to assist with arrangements.
Regards,
We apologies to the unfortunate service received the matter has been escalated to our Cancellation Department .
We will be in contact with you shortly to assist with arrangements.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply17 Aug 2023, 15:41
Official
Good Day Mpho Lipholo,
Thank you for bringing the matter to our attention and allowing us the opportunity to assist further with your inquiry.
We apologies to the unfortunate service received the matter has been escalated to our Cancellation Department .
We will be in contact with you shortly to assist with arrangements.
Regards,
We apologies to the unfortunate service received the matter has been escalated to our Cancellation Department .
We will be in contact with you shortly to assist with arrangements.
Regards,
Customer Care Department
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