KM
KG M
1 reviews | Active since May 2026
29 May 2026, 11:43
Lying about updating personal details
On Thursday, 21 May I received a call from a lady who said she was calling on behalf of Matrix/Beame. She said she was updating my details and its an exercise that they do annually.
The next morning I received several emails welcoming me to Firestop, Mypanic and Homedrive. I did nit consent to those 'products'. The lady **** to me and pretended to update my details, only to find that she was signing me up for Firestop, Mypanic and Homedrive.
I do not need Firestop, Mypanic and Homedrive and Matrix/Beame must cancel it with immediate effect. I tried to call but I could not get through.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
29 May 2026, 13:47Good afternoon KG Mahlaela
Thank you for bringing this to our attention. We apologize for the experience you have described—this is certainly not the level of service we aim to provide.
Thank you for bringing this to our attention. We apologize for the experience you have described—this is certainly not the level of service we aim to provide.
Your complaint has been escalated, and we are currently conducting a full investigation into the interaction and the services added to your account.
We will provide you with detailed feedback shortly.
In the meantime, we appreciate your patience and the opportunity to address your concerns.
Regards,
In the meantime, we appreciate your patience and the opportunity to address your concerns.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply29 May 2026, 13:47
Official
Good afternoon KG Mahlaela
Thank you for bringing this to our attention. We apologize for the experience you have described—this is certainly not the level of service we aim to provide.
Thank you for bringing this to our attention. We apologize for the experience you have described—this is certainly not the level of service we aim to provide.
Your complaint has been escalated, and we are currently conducting a full investigation into the interaction and the services added to your account.
We will provide you with detailed feedback shortly.
In the meantime, we appreciate your patience and the opportunity to address your concerns.
Regards,
In the meantime, we appreciate your patience and the opportunity to address your concerns.
Regards,
Customer Care Department
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