Lost in MATRIX at your peril

I have been a Matrix client for a few years. I convinced my fiance to join Matrix. So o put both cars on my account.

I made the mistake of missing a payment. ONE PAYMENT in February 2024 I immediately called them (which is a mission in itself) I got referred between Matrix and Mix telematics and a 3rd party company.

I eventually managed to find someone to send the proof of payment to.

I sent the proof of payment and have yet to receive any confirmation that the account was up to date. Needless to say, the double debit happened again. I have been trying to resolve since April 2024. In the interim, my fiance continued to receive sms messages threatening to list her on the credit bureau for missed payments. She even received debt collection phone calls. Matrix finally called her and she agreed to take the debit order on her account. They then still double debited her account even though yhey received 3 payments for the one missed payment for her vehicle. They even added on extras which she did not agree to. I have been trying to contact Matrix for 2 weeks to resolve this situation. If this is their business process, i shudder to think what their response will be if my Vehicle goes missing. I am in the process of getting my legal advice on cancelling both