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ashlyn.nundlall ashlyn.nundlall
1 reviews | Active since Dec 2016
29 Dec 2020, 12:39
Listing my fee refund as an overdue amount.
I sent you my statements as you had to pay the debit order fees because you debited the incorrect account by your own admission. You said you could not find the fee on the statement when it clearly states the R11 debit order fees for the 2 incorrect debit orders of R5.50 each. I took the liberty of deducting it myself as your were messing me around with the refund. Why is it still showing on my statement as outstanding money as that was your own error.
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ashlyn.nundlall ashlyn.nundlall's updateReviewer Update
29 Dec 2020, 12:39I sent you my statements as you had to pay the debit order fees because you debited the incorrect account by your own admission. You said you could not find the fee on the statement when it clearly states the R11 debit order fees for the 2 incorrect debit orders of R5.50 each. I took the liberty of deducting it myself as your were messing me around with the refund. Why is it still showing on my statement as outstanding money as that was your own error.
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ashlyn.nundlall ashlyn.nundlall's update29 Dec 2020, 12:39
Reviewer Update
I sent you my statements as you had to pay the debit order fees because you debited the incorrect account by your own admission. You said you could not find the fee on the statement when it clearly states the R11 debit order fees for the 2 incorrect debit orders of R5.50 each. I took the liberty of deducting it myself as your were messing me around with the refund. Why is it still showing on my statement as outstanding money as that was your own error.
Matrix Vehicle Tracking's replyOfficial
29 Dec 2020, 14:05Good Day Ashlyn Nundlall
Thank you for allowing us the opportunity to speak to you in regard to your account query.
Kindly note that we will start the process for the refund once we have received the bank statement.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regard to your account query.
Kindly note that we will start the process for the refund once we have received the bank statement.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Dec 2020, 14:05
Official
Good Day Ashlyn Nundlall
Thank you for allowing us the opportunity to speak to you in regard to your account query.
Kindly note that we will start the process for the refund once we have received the bank statement.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regard to your account query.
Kindly note that we will start the process for the refund once we have received the bank statement.
Regards
Noluthando Mabaso
Customer Care Department
***
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ashlyn.nundlall ashlyn.nundlall's updateReviewer Update
03 Feb 2021, 08:25It has been months and this simple issue is still not sorted out. A lady phoned me a while back I explained the situation she said she would sort it out but I still have heard nothing. Your employees don't respond to emails from paying clients. You owed me a refund on my debit order fees for debit the wrong account which you admitted to. I sent you my bank statements twice. I got sick of it so I deducted what you owed me and payed the balance. Now I see you are even charging me VAT on a refund that you owe me. I am sick of this. You are wasting my time making me write 100's of emails for an R11 refund. Your company has a fat chance getting a renewal when this contract is up. I am writing this here because I am sick and tired and want to public to see the dates and what your service is like.To anyone reading this I advise you to stay away from mix-telematics. Poor service. Incompetant staff. If that VAT keeps accumulating on that amount you owe me I will not pay it till the end of the contract and I will complain to the NCR is neccessary.
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ashlyn.nundlall ashlyn.nundlall's update03 Feb 2021, 08:25
Reviewer Update
It has been months and this simple issue is still not sorted out. A lady phoned me a while back I explained the situation she said she would sort it out but I still have heard nothing. Your employees don't respond to emails from paying clients. You owed me a refund on my debit order fees for debit the wrong account which you admitted to. I sent you my bank statements twice. I got sick of it so I deducted what you owed me and payed the balance. Now I see you are even charging me VAT on a refund that you owe me. I am sick of this. You are wasting my time making me write 100's of emails for an R11 refund. Your company has a fat chance getting a renewal when this contract is up. I am writing this here because I am sick and tired and want to public to see the dates and what your service is like.To anyone reading this I advise you to stay away from mix-telematics. Poor service. Incompetant staff. If that VAT keeps accumulating on that amount you owe me I will not pay it till the end of the contract and I will complain to the NCR is neccessary.