IK
Itumeleng K
1 reviews | Active since Apr 2018
17 Mar 2021, 12:54
License Assist - Poor Customer Service
I called in last week Tuesday to get assistance with renewing my license disc. A week has gone past and I still don't have my license disc. I only received a call from a lady asking for my ID number and she said someone from the relevant department will contact me. What's the point of paying for a service if the customer service is going to be this poor?
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
17 Mar 2021, 13:44Good Day Itumeleng K
Thank you for taking my call.
We have escalated your request for the License disc renewal, our service provider will be in contact with you. We do apologise for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
We have escalated your request for the License disc renewal, our service provider will be in contact with you. We do apologise for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply17 Mar 2021, 13:44
Official
Good Day Itumeleng K
Thank you for taking my call.
We have escalated your request for the License disc renewal, our service provider will be in contact with you. We do apologise for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call.
We have escalated your request for the License disc renewal, our service provider will be in contact with you. We do apologise for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
IK
Itumeleng K's updateReviewer Update
19 Mar 2021, 14:1910 days later and still no communication from the service provider that's supposed to renew my license disc.
My grace period ends on Sunday.
I think it will better if I just cancel everything and move to another service provider.
My grace period ends on Sunday.
I think it will better if I just cancel everything and move to another service provider.
IK
Itumeleng K's update19 Mar 2021, 14:19
Reviewer Update
10 days later and still no communication from the service provider that's supposed to renew my license disc.
My grace period ends on Sunday.
I think it will better if I just cancel everything and move to another service provider.
My grace period ends on Sunday.
I think it will better if I just cancel everything and move to another service provider.
Matrix Vehicle Tracking's replyOfficial
19 Mar 2021, 16:49Good Day Itumeleng K
Thank you for taking my call, I have forwarded an email to you.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call, I have forwarded an email to you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Mar 2021, 16:49
Official
Good Day Itumeleng K
Thank you for taking my call, I have forwarded an email to you.
Regards,
Kaya Payi
Customer Care Department
***
Thank you for taking my call, I have forwarded an email to you.
Regards,
Kaya Payi
Customer Care Department
***