1 reviews | Active since Jul 2016
*****
<p>I cancelled my beame tracker in april and was suppose to get a refund because I Paid for the full time of the tracker which is 3years. Was told it will take 14days to be refunded but its been 2months now and going on the 3rd and still nothing. When i call in I spoke to Linda from finance and she told me she will process my things and that was 4weeks back and I called her on the 4th and she still saying she will process my staff but now i have been informed that they have to wait for their financial year because they dont know how much to refund. This does not even need the financial year to calculate....R199×36 months and - 7months it will give you the total that should be refunded. This is the worst service ever. You quick to sign up people but takes months to refund.</p>
Hello buhle goba
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for.
We refer to your discussion with Linda and confirmed that all relevant refunds were paid in May 2016.
Please liaise with the Dealer directly as advised.
Assuring you of our best intentions at all times.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 **********
**********www.mixtelematics.com
Hello buhle goba
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for.
We refer to your discussion with Linda and confirmed that all relevant refunds were paid in May 2016.
Please liaise with the Dealer directly as advised.
Assuring you of our best intentions at all times.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 **********
**********www.mixtelematics.com