1 reviews | Active since May 2009
Leaving Mix Telematics as they are useless
I have a Matrix device fitted in my vehicle since I purchased it. I received a call from a Mix agent weeks ago to inform me that the device was "end of life" and needed to be replaced with a newer model. After discussing this with him, I was informed that the monthly cost would be higher. He then told me that he would send, via email, a confirmation of what was discussed, the new cost and the details of the fitment centre appointment to replace the device. Further he assured me that the new cost would only kick in once the newer device was installed and I had signed the paperwork at the fitment centre.
I never received that email. Consequently, The newer device has not been installed.
However Mix are billing me for the new device (not installed) and not agreed/signed at the fitment centre.
Furthermore: I sent a email to their debtors department on Friday 9 Nov - no response I sent the same email to their customer care department on Monday 12 Nov - no response
Very poor customer service as well as being *********.
Would this be a company i would want to contact in an emergency? - I think not.
As per our telephone conversation earlier today, we confirm that the necessary arrangements for a new device to be installed in your vehicle have been completed.
Kindly note that an email confirming the new contract details will be sent to you once the installation has been completed.
Kind Regards
Customer Care Department
As per our telephone conversation earlier today, we confirm that the necessary arrangements for a new device to be installed in your vehicle have been completed.
Kindly note that an email confirming the new contract details will be sent to you once the installation has been completed.
Kind Regards
Customer Care Department