TM
Thabo M
1 reviews | Active since Jan 2014
31 Jul 2020, 08:30
Leaching “exclusives “ white monopoly company
Even after sending the cancellation form, still you have me on your system and my account is running up. Please cancel this account, your device is no longer active it’s been a year since. Stop this uncalled for harassment
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
31 Jul 2020, 09:12Good Day Thabo
We have escalated your query to the credit Control to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the credit Control to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply31 Jul 2020, 09:12
Official
Good Day Thabo
We have escalated your query to the credit Control to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the credit Control to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
31 Jul 2020, 13:41Good Day Thabo
We hereby acknowledge your post.
We hereby acknowledge your post.
I refer to your telephonic discussion with our office and again reiterate that the request for cancellation does not absolve you of your responsibilities as agreed to in the standard term and conditions.
We confirm that your request to cancel was processed but as the cancellation clause was not honoured by yourself the account now reflects a negative balance. We take exception to the insinuation of your post heading.
Once the arrears are settled the account will be closed.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply31 Jul 2020, 13:41
Official
Good Day Thabo
We hereby acknowledge your post.
We hereby acknowledge your post.
I refer to your telephonic discussion with our office and again reiterate that the request for cancellation does not absolve you of your responsibilities as agreed to in the standard term and conditions.
We confirm that your request to cancel was processed but as the cancellation clause was not honoured by yourself the account now reflects a negative balance. We take exception to the insinuation of your post heading.
Once the arrears are settled the account will be closed.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Regards,
Kaya Payi
Customer Care Department
***