Lazy service and zero product knowledge

I was put in touch with Ntsiki Skhosana to arrange a Beame device for insurance purposes. After promising to assist with any questions regarding the contract, she proved to be a total waste of time. When I asked for clarification on specific terms, her only response was to "kindly read the T&Cs." It’s clear she either didn't know the answers or couldn't be bothered to explain the document she expects clients to sign. I’ve since moved to a competitor who rep**** in minutes—not days—and actually understood their own contract. Matrix needs to train their staff on basic customer service and product knowledge.