CP
Claude P
1 reviews | Active since Mar 2014
30 Jun 2015, 11:34
LACK OF SERVICE FROM TELEMATICS
I am really shocked by the lack of service from Mix Telematics. As soon as they have your money, they do not offer ANY service. Even if they take double payments they will not fix the problem.<br> Even when I eventually got hold of \MANAGERS"they did not resolve my issue.<br> I dealt with Lesego Mokone and Trevor Naiker and still my issue is not resolved. After numerous emails the still owe me money for a vehicle that was sold months ago. Even after informing them in writing they still deducted the money.<br> """
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Matrix Vehicle Tracking's replyOfficial
30 Jun 2015, 12:54Hello claudeduplessis,
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
I refer to your discussion with Dalsy Mthombeni and confirm that you will receive confirmation of the pending credit and refund shortly.
Assuring you of our best intentions at all times.
Kind regards
Andre Holtzhausen
Senior Manager: Lifecycle Support
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
I refer to your discussion with Dalsy Mthombeni and confirm that you will receive confirmation of the pending credit and refund shortly.
Assuring you of our best intentions at all times.
Kind regards
Andre Holtzhausen
Senior Manager: Lifecycle Support
Matrix Vehicle Tracking's reply30 Jun 2015, 12:54
Official
Hello claudeduplessis,
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
I refer to your discussion with Dalsy Mthombeni and confirm that you will receive confirmation of the pending credit and refund shortly.
Assuring you of our best intentions at all times.
Kind regards
Andre Holtzhausen
Senior Manager: Lifecycle Support
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. We assure you that this is not the level of care we strive for and that the matter has been addressed internally.
I refer to your discussion with Dalsy Mthombeni and confirm that you will receive confirmation of the pending credit and refund shortly.
Assuring you of our best intentions at all times.
Kind regards
Andre Holtzhausen
Senior Manager: Lifecycle Support