MH
Melanie H
1 reviews | Active since Feb 2011
21 Oct 2021, 14:14
Lack of Service
After so many years dealing with this company and still having no joy - we have decided to cancel all our contracts from LACK of service - you can NEVER get hold of anyone and if by some small miracle you do - you get put on hold and the phone never gets answered - emails get unanswered - I am so sick of poor service - ROad side assitance line doesnt work - cuts off - customer service - think they are all on leave - and you have to depend on Matix if something happens to your vehicle
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Matrix Vehicle Tracking's replyOfficial
21 Oct 2021, 15:54Good Day Melanie H
We can confirm that an agent did get in contact with you and has made arrangements for the vehicle to be taken to the fitment center.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***.
We can confirm that an agent did get in contact with you and has made arrangements for the vehicle to be taken to the fitment center.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***.
Matrix Vehicle Tracking's reply21 Oct 2021, 15:54
Official
Good Day Melanie H
We can confirm that an agent did get in contact with you and has made arrangements for the vehicle to be taken to the fitment center.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***.
We can confirm that an agent did get in contact with you and has made arrangements for the vehicle to be taken to the fitment center.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***.