Lack of service

I have been waiting for assistance from a consultant for the past 3 weeks now with no help, in September I requested for road side assistance and I was charged R250 so I am querying this amount as the distance was less than a Kilometer. I spoke to a lady named Natalie and she said that she will request an invoice from the towing company and understand why was I charged for that trip and to date she hasn't responded to me as promised three weeks later still no feedback on the matter, I called again on Friday spoke to Albert Griffiths and he said that he will escalate my matter to the manager Suntre Smal and that she will call me but guess what she also didn't call me. This is very disappointing I am Really really disgusted by their incompetency, I also queried my account as I see that the debit order hasn't been going off and Natalie said she will also inquire and let me know to this day nobody has called me. I am very very unhappy about this I need this issue to be resolved ASAP!!!!!! 😡😡😠😠😠