Lack of Communication

Good Evening Mix Telematics Team,

I cannot believe I need to write a review on Hellopeter in order to get some sort of feedback.

I sent through a cancellation email (to the cancellation email address) on the 22nd December 2021 - case number received (***6) . I then sent a follow up to customer care on the 24th of December 2021 - case number received (***2). I understand it was the festive season, however no one has come back to me as of yet

With this being said - I then sent an additional third email once again to customer care on the 6th of January 2022 requesting feedback with regards to my cancellation - case number received (***6).

Seriously, there is no point even calling customer care as the number just rings. The only person I can get through to is the receptionist.

I need confirmation that my cancellation request has been received (**********6), as I do not want to pay for Beame next month. You guys really need to step up your service. This is the very reason as to why I am cancelling my contract.

All I am getting is case numbers and no one is coming back to me. Kind regards