MM
Masego M

1 reviews | Active since Oct 2023

12 Dec 2024, 20:10

Lack of communication and contract concern

To Whom It May Concern at Matrix Telemarketing Tracking,

I am writing to express my extreme frustration and concern regarding the lack of communication from your company. Despite numerous attempts to contact your office via phone and email, I have been met with complete silence.

My primary concern is the status of my contract with your company. As we approach the end of the year (December), I am worried about my safety and security, particularly if my contract is set to expire or renew. I urgently need to know when my contract is ending, as I do not wish to renew it.

I have sent multiple emails to your company, which have been ignored. I have also tried calling your office, only to be met with an inability to get through to a representative.

I request that you take immediate action to address my concerns. Specifically, I demand that you:

1. Provide me with the exact date of my contract's expiration. 2. Confirm in writing that you will not renew my contract. 3. Explain the reason for the lack of communication from your company.

I hope that you will take my complaint seriously and respond promptly. If I do not hear back from you within the next 14 days, I will be forced to explore further action to protect my interests.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply13 Dec 2024, 08:41
Official
Good day Masego Masgo

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
 
Please anticipate feedback shortly.

Regards,
Customer Care Department
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