Kobus

Item: Matrix Vehicle Tracking
Rating: 1
Author: Kobus F

I've been trying to change the wrong information as we installed 3 devices and they loaded all 3 cars with the same information. All the car's models and registration are incorrect, and show the same information on their tracking portal. I have been trying to get through for over the last 3 days, but they do not call back, I left messages but no joy from them. I will cancel my contracts within my gray period as this was installed on 9/12/22---- VERY POOR CUSTOMER SERVICE.

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

13 Dec 2022, 11:03

Good day Kobus F,

Thank you for raising your concern and affording us the opportunity to assist.

We can confirm that an agent has contacted you and the information will be updated shortly.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply13 Dec 2022, 11:03

Official

Kobus F's updateReviewer Update

17 Dec 2022, 12:26

Feedback a agent did phone me back but that is that. I did explained to her what is the problem but still have the same problem on there tracking portal. All the vehicles listed have exactly the the same information on the tracking portal.

Kobus F's update17 Dec 2022, 12:26

Reviewer Update

Kobus F's updateReviewer Update

24 Mar 2023, 18:05

Still nothing done to the above, still waiting for them to contact me but they want my money , hahaha

Kobus F's update24 Mar 2023, 18:05

Reviewer Update

Still nothing done to the above, still waiting for them to contact me but they want my money , hahaha