1 reviews | Active since Mar 2009
Khamaan!
I emailed a request to cancel my contract and that was not done, some 20days later I was told the conract had a penalty blah blah and when I called they said it was not thr case as it was a system generated reply. I was promised a letter the ver same day confirming the cancellation etc and up to this day I still dont have such a letter. They then went ahead and debited my account and I reversed that hoping it was going to grab their attention. Now I still get a January statement, this cant be right guys, you cant force me to have a contract with you.
Dear Tsamai
We acknowledge your post and have noted the content.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to your telephonic discussion with Cancellations Department and confirm that your query has been resolved.
Please do not hesitate to contact me should you require further assistance.
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***
Dear Tsamai
We acknowledge your post and have noted the content.
We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.
I refer to your telephonic discussion with Cancellations Department and confirm that your query has been resolved.
Please do not hesitate to contact me should you require further assistance.
Kind Regards
Thato Mashimbye
Customer Care Supervisor
***