1 reviews | Active since Jan 2012
Just cannot get an answer
<p>1. I get an email from Mix Telematics about their SARS Logbook Service - it instructs to email retentions for more information.</p> <p>2. I email retentions with no reply. ( 1 week ago)</p> <p>3. I phone call centre with no answer.</p> <p>4. I email retentions AGAIN with no answer. (two days ago)</p> <p> </p> <p>I have now gone from wanting to pay more for another service to considering whether I should actually stay with this company!</p>
Dear NTGown
We thank you for your post and have noted the content.
Please accept our sincere apologies for the inconvenience caused. This is certainly not a reflection of our overall service levels and we would appreciate the opportunity to prove this to you.
I refer to your telephonic discussion with George Mothutsane and confirm that the requested information has been sent to you via email.
Please do not hesitate to contact George should you require any assistance.
Kind regards
Thato Mashimbye
Customer Care Supervisor
***
Dear NTGown
We thank you for your post and have noted the content.
Please accept our sincere apologies for the inconvenience caused. This is certainly not a reflection of our overall service levels and we would appreciate the opportunity to prove this to you.
I refer to your telephonic discussion with George Mothutsane and confirm that the requested information has been sent to you via email.
Please do not hesitate to contact George should you require any assistance.
Kind regards
Thato Mashimbye
Customer Care Supervisor
***
Excellent follow up - thank you!
Excellent follow up - thank you!