Just a waist money, theres no service at all

It's been a year with matrix, this guys never responded to my emergency calls and all of a sudden they increasing the monthly debit order with an explanation saying every year they will increasing my debit order with 7% and all this not being communicated.... worst,your panic batten is not responded to it and I had to call in myself which was also a waist of my airtime since you called to respond after an hour. I understand this is a money making business but what about our safety as paying clients, please get your house in order before coming to collect money from clients coz we cannot be paying for this worst service.