KM
Karabo M
1 reviews | Active since Jun 2014
02 Dec 2022, 12:19
I've been trying to change wrong information for over 2 weeks
My car model is incorrect, and it is now affecting my insurance. I have been trying to get through for over the last 2 weeks, they do not call back, and I need my car model changed. VERY POOR CUSTOMER SERVICE.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
02 Dec 2022, 12:56Good Day Karabo M
We confirm that one of our consultants has been in contact with you and assisted with your query.
Regards
Customer Care Department
***
We confirm that one of our consultants has been in contact with you and assisted with your query.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Dec 2022, 12:56
Official
Good Day Karabo M
We confirm that one of our consultants has been in contact with you and assisted with your query.
Regards
Customer Care Department
***
We confirm that one of our consultants has been in contact with you and assisted with your query.
Regards
Customer Care Department
***
KM
Karabo M's updateReviewer Update
06 Dec 2022, 11:06Yes, only after I put this review up, before that no effort to try contact me was done, I even called you emergency line and didn't get an answer, so if I'm in an emergency how would that work? additionally, my MX2 remote does not work and I was told someone will be in touch, to date no one has contacted me.
KM
Karabo M's update06 Dec 2022, 11:06
Reviewer Update
Yes, only after I put this review up, before that no effort to try contact me was done, I even called you emergency line and didn't get an answer, so if I'm in an emergency how would that work? additionally, my MX2 remote does not work and I was told someone will be in touch, to date no one has contacted me.
Matrix Vehicle Tracking's replyOfficial
06 Dec 2022, 11:40Thank you for the update.
An agent will contact you shortly for the arrangements with the remote.
Regards
Customer Care Department
***
An agent will contact you shortly for the arrangements with the remote.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Dec 2022, 11:40
Official
Thank you for the update.
An agent will contact you shortly for the arrangements with the remote.
Regards
Customer Care Department
***
An agent will contact you shortly for the arrangements with the remote.
Regards
Customer Care Department
***