Its s nightmare dealing with matrix

I really don’t know what to do anymore, ths review will be my 4th one since jan 2025 , I got debited again i have a fully paid account and you are failing to transfer the funds to the new account with my last complain i was advised that i am not supposed to pay until all the other funds have been exhausted after installation i was told that it takes 21 days to do the transfer and i will be liable for the 1st debit oder, installation was done 24 jan on the 1st of feb 1st debit went off i made a follow up on the 17th funds not transferred because an agent opened a new account and not an upgrade case was escalated old account closed I advised ths people that i will not pay for another debit oder as i have been making follow ups and request from the 1st week of jan its the 1st of march today i was debited a full amount