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LS
Letlhogonolo S

1 reviews | Active since Oct 2014

18 Jun 2021, 11:00

ITC listings with no reason!!

This company will list you for missed payment that will affect your credit record while you are a consistent paying client, very ridiculous and ***********.

0
Replies (13)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply18 Jun 2021, 11:24
Official
Good Day Letlhogonolo S

We can confirm that you did speak to an agent who advised that your credit status has been updated and you are able to request the report from TransUnion.

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care Department
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LS
Letlhogonolo S's update18 Jun 2021, 12:12
Reviewer Update
Doesn’t appear that way on my side!!!!
LS
Letlhogonolo S's update18 Jun 2021, 12:16
Reviewer Update
I’ve sent an agent a credit I pulled an hour ago, record still there. I pay R80.70 for these things, any suggestions on how to recover that?
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply18 Jun 2021, 12:28
Official
Good Day

Please advise who you sent the email to?

Regards,
Kaya Payi
Customer Care Department
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LS
Letlhogonolo S's update18 Jun 2021, 12:33
Reviewer Update
Fezile Shaba and Randy

LS
Letlhogonolo S's update24 Jun 2021, 13:57
Reviewer Update
No feedback since 18 June 2021, still waiting!

No answer on email, no answer when I call.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply24 Jun 2021, 14:22
Official
Good Day Letlhogonolo S
We have escalated your query and will revert back to you.

Regards,
Kaya Payi
Customer Care Department
***
LS
Letlhogonolo S's update24 Jun 2021, 14:32
Reviewer Update
Also if I could deal with a more decent and less arrogant person than Randy it would be amazing. Not appreciating how she is dealing with this all!!!! Always telling the same thing and telling me to wait!!

This is really bullsh*@ to say the least!!
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply24 Jun 2021, 14:48
Official
Good Day  Letlhogonolo S

We can confirm that your query has been escalated to SACCRA  and we are awaiting feedback.

I do apologize for the delay.

Regards, 
Kaya Payi
Customer Care Department
***
LS
Letlhogonolo S's update24 Jun 2021, 15:28
Reviewer Update
How will this escalation going to assist me?

I have asked Randy for a references be it an email sent to ITC companies or whatever so I can assist with expediting the matter and possibly try getting it resolved ASAP. But she refused bluntly!!! Saying “you telling us we can’t do our jobs”

Is there a reason why would she not want to the reference or email she sent to the ITC? Or is it purely because there is none???

Please make me understand
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply27 Jun 2021, 23:56
Official
Good Day  Letlhogonolo S 

We have escalated your query to management in the Credit Control Department.

Regards,
Kaya Payi
Customer Care Department
***
LS
Letlhogonolo S's update29 Jun 2021, 13:15
Reviewer Update
When can I expect positive feedback by? I see you always "escalating" how is that going? I get no feedback unless call the rude consultants. this treatment is really the pits.

If this is escalated like you guys always say then it should've been resolved long ago, and an email would be nice or a reference like I said, that can encourage patience on my side, dont you think?
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply07 Oct 2021, 16:36
Official
Good Day Letlhogonolo S 

We have escalated your request.

Regards,
Customer Care Department
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