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Obed K

1 reviews | Active since Oct 2019

24 Jan 2025, 11:02

It is with great pleasure to express how I feel about matrix when it comes to taking your calls it's really disgusting 🫣

It is with great pleasure to express how I feel about matrix when it comes to taking your calls it's really disgusting 🫣. I have a fleet of vehicles where 10 of them has beamme units.I have been struggling the entire day yesterday till this morning to get hold of matrix/beamme sales or customer service to add another vehicle for a new contract the phone just keep on ringing with no answer and it's been an ongoing thing since my first beamme installation even if you leave a message with other departments it makes no difference no help at all. These guys are disgusting and pathetic 😒 I really regret taking my business to them and looking forward to terminate all 10 of my contracts.Their way of operation is really not up to standard 🙃 👎🏼

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply24 Jan 2025, 12:22
Official
Good day Obed Koroso

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
 
Please anticipate feedback shortly.

Regards,
Customer Care Department
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