1 reviews | Active since Nov 2024
Invoice generated after cancellation has been sent
I am extremely disappointed with the service I have received from Mix Telematics.
In April, I formally cancelled my vehicle tracking contract and provided the required 30-day notice period. I subsequently received confirmation that my cancellation had been processed and accepted.
Despite this, I have now received a charge/invoice for June, well after the cancellation period should have ended. This is both frustrating and unacceptable, especially considering that I followed the correct cancellation procedure and have written confirmation of the cancellation.
Customers should not have to spend additional time and effort resolving billing issues after a contract has been properly cancelled. I would appreciate an urgent investigation into this matter, the reversal of any incorrect charges, and confirmation that my account has been fully closed.
I hope Mix Telematics addresses this issue promptly and improves its cancellation and billing processes to prevent similar experiences for other customers.
We acknowledge receipt of your complaint and wish to clarify the matter.
Your cancellation request was received and processed in line with the contractual terms of the 36‑month agreement you entered into. We confirm that no additional or unauthorized billing was imposed beyond what was contractually due.We understand your frustration, but we must emphasize that the charges you reference were not incorrectly app****. Your account was managed strictly according to the agreed terms, and the cancellation was finalized as per procedure.
We trust this explanation provides clarity, however should you require any further assistance, please contact Customer Care on ***.
Regards,Customer Care Department
***
We acknowledge receipt of your complaint and wish to clarify the matter.
Your cancellation request was received and processed in line with the contractual terms of the 36‑month agreement you entered into. We confirm that no additional or unauthorized billing was imposed beyond what was contractually due.We understand your frustration, but we must emphasize that the charges you reference were not incorrectly app****. Your account was managed strictly according to the agreed terms, and the cancellation was finalized as per procedure.
We trust this explanation provides clarity, however should you require any further assistance, please contact Customer Care on ***.
Regards,Customer Care Department
***