1 reviews | Active since Jul 2013
Instruction not followed
<p>I sent an instruction on 23 February to Debtors & Rose Mabuka to change my bank details & the date for the debit order. I did not receive a response so I followed up on Monday & even contacted your company on Twitter.</p> <p> </p> <p>I received a response today saying that this was done but the debit order just went off the WRONG bank account on the wrong date. I will be reversing the debit order.</p> <p> </p> <p>You can collect from the correct bank account on the correct date.</p>
Dear Amanda
We thank you for post and for allowing us the opportunity to speak to you.
We wish to offer our sincere apologies for the frustration caused. We do not consider this incident a reflection of our overall service levels
We apologise for the time it has taken to process the matter and assure you that it has been attended to.
As per our telephonic discussion the debit order details have been changed and the date has been set to the day requested by you.
Assuring you our best interest at all times
Kind regards
Thato Mashimbye
Customer Care Supervisor
Dear Amanda
We thank you for post and for allowing us the opportunity to speak to you.
We wish to offer our sincere apologies for the frustration caused. We do not consider this incident a reflection of our overall service levels
We apologise for the time it has taken to process the matter and assure you that it has been attended to.
As per our telephonic discussion the debit order details have been changed and the date has been set to the day requested by you.
Assuring you our best interest at all times
Kind regards
Thato Mashimbye
Customer Care Supervisor