DW
Dewald W
1 reviews | Active since Mar 2019
11 Mar 2019, 14:45
Installation
OK, had a appointment for a installation to be done today 11/03/2019 to be done at my home. Ref number ********** 4. Up to now, no phone call nothing. I phoned your office, and when the lady transfers my call to installations the line cuts (6 times). I also cancelled my other tracker in my old car last week already but this unit is still active. Do you want my business? Must i go to another company?
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Replies (3)
Matrix Vehicle Tracking's replyOfficial
11 Mar 2019, 14:53 Good day Dewald Wentzel Thank you for your post and for bringing this matter to our attention. Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply11 Mar 2019, 14:53
Official
Good day Dewald Wentzel Thank you for your post and for bringing this matter to our attention. Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
11 Mar 2019, 15:47 Good day Dewald Wentzel
The manner in which your your call was handled in not a reflection of our overall service and we do apologise for that.
Your fitment appointment has been rescheduled and we can also confirm that your cancellation request has been processed.
We do apologise for the inconvenience caused.
Kind Regards
Michael Africa
Customer Care
***
The manner in which your your call was handled in not a reflection of our overall service and we do apologise for that.
Your fitment appointment has been rescheduled and we can also confirm that your cancellation request has been processed.
We do apologise for the inconvenience caused.
Kind Regards
Michael Africa
Customer Care
***
Matrix Vehicle Tracking's reply11 Mar 2019, 15:47
Official
Good day Dewald Wentzel
The manner in which your your call was handled in not a reflection of our overall service and we do apologise for that.
Your fitment appointment has been rescheduled and we can also confirm that your cancellation request has been processed.
We do apologise for the inconvenience caused.
Kind Regards
Michael Africa
Customer Care
***
The manner in which your your call was handled in not a reflection of our overall service and we do apologise for that.
Your fitment appointment has been rescheduled and we can also confirm that your cancellation request has been processed.
We do apologise for the inconvenience caused.
Kind Regards
Michael Africa
Customer Care
***
DW
Dewald W's updateReviewer Update
11 Mar 2019, 18:02Wow, thank you Thabang. Issue sorted within a couple of minutes. Well done and thank you very much. A true star!!!
DW
Dewald W's update11 Mar 2019, 18:02
Reviewer Update
Wow, thank you Thabang. Issue sorted within a couple of minutes. Well done and thank you very much. A true star!!!