Injustice by BEAME MixTelematix

In the middle of February I wrote an email to the customer care and debtors team at MixTelematics requesting my debit order date to be moved to the 1st as we had been notified that all our salaries would now be paid on the last day of every month. This is something that I believe every consumer would do. I received a response within an hour that this had been actioned. I further more responded and said please double make sure as I would not like to get charged by the bank for any fees should funds be attempted to be debited. The customer care consultant responded stating not to worry she had changed and everything was going to go off for the 1st. On the 24th and attempt was made to debit myour account and due to this not being the authorised date the bank app**** charges and I wrote an email back to the customer care team at Mix Telematics continuing from the email trail and the same consultant responded with an abrupt response that she had done her job so I didn't know what I was talking about and that someone else in the debtors team was to resolve my problem as customer care were done from their side. I am a single parent and every penny counts even for any one of the consumers I was charged hefty bank charges and sadly the re representation of the debit was debited on the 1st February . So I am at a point were I am not sure why or how Beame Mix Telematix is operating because certainly they are not the best Tracking services company in South Africa. I will not stop with my plea until someone responds next I will go to social media. Bad publicity is only way to address any companies mis in service.