Initially it was bad, could not settle my account, after I refused to pay the monthly installment, they handed me over to the credit buro

Initially it was bad, could not settle my account, after I refused to pay the monthly installment, they handed me over to the credit buro. I could not reach them to settle my account, real bad call centre , people not available, do not answer questions- this kept on for X amount of times, got numerous settlement agreements which was all very inclear. I paid the last two, phoned again and at last got hold of Busisiwe Nyembezi-she helped me to get to my CORRECT settlement amount!! She also informed me that I actually paid too much and the access amount will bebpaid back to me at the 25th of March, I just have to send her a mail to remind her to follow up on this!! She also assisted me in getting my PAID UP LETTER from Matrix! What a surprising change of client service after the initial havoc, thanks so much Busisiwe, I REALLY appreciate your help with my account settlement!!