Inferior company

Last week I was called by Katlego, who has been very been helpful I must admit, to try to get someone to get my complaint sorted out.

I was previously advised by Lucia, who is a manager, that my subscription would be cancelled without any fee to me. Now she is denying that and no one wants to play me the voice recording! You wait on the line for 15 mins and longer on end, waiting for a client service consultant to answer...what kind of service is this! If only there were more Katlego's on their roster then things would probably work better and customer service would be at an-all time high! Disgusted and disappointed by the conduct on this company management. They don't even have a complaints liason officer...