Ineffective, appauling service that led to my loss

It is with sad regret that I will like to advise you that my vehicle was ****** on 12th January 2017 and whatever that you state that it happen with the client below, was a total opposite with me.

I was surprised that my new vehicle which I bought in December 2016 (FM48TRGP – Nissan NP200) did not have a tracking device when I bought it but I was advised by my insurance company to use your services, which I did, my vehicle was ****** 2 weeks after I have installed your tracking device. This raised suspicions because for the 6 weeks that I did not have a tracking device on my car, nothing happened, but after I have installed your tracking device, my vehicle was ******, it is clear that someone had information with regards to whereabouts of my vehicle.

What really made me upset is that, few minutes after I have reported my car ******, I spoke to your consultants who told me that they can see where my vehicle is and they will contact me every 15 minutes to tell me where is my car and that did not happen, I am the one that called again 45 minutes later asking why am I not being contacted and I was told that you have found a tracking device at Melrose Arch and it was removed from the car, my question is why was I not told every 15 minutes as promised, is that what you call service? and is it that easy and simple to remove the tracking device from the car in such a short space of time, surely it must be people who know how to remove it or who knows where it was installed because your tracking device that was installed in my vehicle was still working when you found it, so it was not damaged or broken, it was still sending your people signal as to where it is, son what am I supposed to think?

I really have no trust in your system to be honest, as a client I feel that I was working with a company that was not trustworthy and that was not living up to their promise. I reported the matter to you with the case numbers from the SAPS and everything from my side and I did not get any response up until today, so do you call that service or do you think that after that experience with your company I will recommend anyone to use your services or believe the story that you sent about the speedy recovery? Surely NO!

Other companies commit themselves that if they cannot recover your vehicle, they will reimburse the client with something to assist with the cost of the loss, because they are confident that they will recover almost all the ****** vehicles that are installed with their tracking device, but with you, it is an opposite. I am now in a situation where I have debt that I have to pay because your company has failed me and failed to meet their obligations in ensuring that my vehicle is covered, I am still waiting for someone from your company to come back to me and tell me what is going to happen, it is now 4 months that I have been waiting, what a disgrace.

I am giving you and opportunity to resolve this matter amicably and come back to me with the solution, failing which, you leave me with no choice but to get external legal advice, because you failed to meet your contractual obligations and you never gave me any support, service or assistance, but I have paid you the premium that you wanted, so that is clear that you only interested in my money but you failed to give me the service due to me.

As a client, I am extremely unhappy about the way you dealt with my case and it looks like your company is not prepared to do anything about it, but trust me, if that is the case, I will relate my story to the public and the media and I will also seeks legal advice, because I believe that I received a raw deal from your company.

I will like to request that someone revert back to me before I take this matter out of your hands, because it will not be good reflection as it is an opposite of what your company stands for, I am highly disappointed and extremely unhappy about the service that I received from your company.

Looking forward to hear from .

Thank you

Thabiso Patrick Hanoing Disappointed client ********** (m) **********