1 reviews | Active since Jan 2011
Incorrectly Debiting My Account
<p>I recently purchased a new vehicle and installed the beame service from Mix Telematics. The vehicle that I traded in when I purchased my new vehicle also had the beame service. I made a simple request to cancel the existing service, and have another unit installed in my new vehicle. I paid the cancellation fee and receive email confirmation of the cancellation as well as activation of the new service. However I find that Mix Telematics have been invoicing me and debiting me for both units. I have sent numerous emails and still cannot get this resolved.</p>
Dear Gino
From the outset we wish to apologise for the any inconvenience caused and thank you for allowing us the opportunity to rectify this matter.
I refer to your telephonic discussion with our Retentions Department and confirm that a refund to your account will be processed shortly.
Please do not hesitate to contact me directly on the below information should you require any assistance.
Kind regards
Thato Mashimbye
Customer care supervisor
Dear Gino
From the outset we wish to apologise for the any inconvenience caused and thank you for allowing us the opportunity to rectify this matter.
I refer to your telephonic discussion with our Retentions Department and confirm that a refund to your account will be processed shortly.
Please do not hesitate to contact me directly on the below information should you require any assistance.
Kind regards
Thato Mashimbye
Customer care supervisor
Thank you Jane Nyantumba, Customer Care Consultant for resolving this issue.
Thank you Jane Nyantumba, Customer Care Consultant for resolving this issue.