incorrectly billed

I am disappointed in your finance department for not attending to My query since February this year and the lack of service or customer care!!! Any efforts in trying to rectify this will be highly appreciated!!

My enquiry was on the amount moving from R697 in jan'18 to R1057.87 in April'18 when no unit was installed on my vehicle during this period?? Matrix have said i owe R1057.87 and when i requested a breakdown of this amount as i dont know how they got to it.....they have never been able to explain. Faith Mabiletsa Creditors supervisor subsequently called to explain that they billed me incorrectly for an old inactive unit!!

Since that conversation in July they haven't been able to pass the credit she keeps on saying my file is with her manager , to make it worse i was contacted by their attorneys!!! This will affect my credit scoring and i am listed as a slow payer because of this!!

I'm beyond disgusted by this and need this Rectified URGENTLY