Incorrect Information / No Service / NO CUSTOMER CARE

Item: Matrix Vehicle Tracking
Rating: 1
Author: Tiffany S

Absolutely APPALLED by the service.

I requested my account number so that i could email customer service to change my email address, however i was given the WRONG account number, now i am receiving someone else's statements.

I then emailed to cancel one of the contracts, using the account number provided, to which they then cancel SOMEONE ELSES contract.

So apparently anyone with your account number can cancel your contract because Matrix does not bother to check who the email is coming from.

i have tried calling your accounts department for THREE DAYS and no one answers.

If your staff cannot even give me the correct account number, ho am I to trust that you will find my vehicle if it is ******?

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

06 Oct 2021, 12:24

Good Day Tiffany S

We have been trying to get in contact with you but have been unsuccessful.

Please advise of apprpriate time to contact you?

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply06 Oct 2021, 12:24

Official

Good Day Tiffany S

We have been trying to get in contact with you but have been unsuccessful.

Please advise of apprpriate time to contact you?

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's replyOfficial

06 Oct 2021, 14:49

Good Day Tiffany S

Thank you for taking my call.

We have updated your email address and you will receive an email confirming cancellation of the Nissan.

Please accept our apologies for the inconvenience caused.

Assuring you of our best intentions at all times.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply06 Oct 2021, 14:49

Official