AS
Azhar S
1 reviews | Active since May 2012
30 Mar 2021, 05:45
Incorrect information
Mix Telematics have given Experian and possibly other credit unions incorrect information. I have been a loyal customer since 2014 and have never missed a debit order yet my credit report shows a missed payment which is affecting my credit score. When I called in to query which payment I may have missed I was advised that it was an error on their side and will be rectified but I tried applying for something and was refused because of this.
Helpful (0)
Replies (9)0
Replies (9)
Matrix Vehicle Tracking's replyOfficial
30 Mar 2021, 15:56Good Day Azhar
We have escalated your query and we will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query and we will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply30 Mar 2021, 15:56
Official
Good Day Azhar
We have escalated your query and we will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query and we will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
31 Mar 2021, 09:53Good Day Azhar
We can confirm that an agent did get in contact with you and has assisted concerning your account.
A letter will also be forwarded to you stating that your account is not outstanding.
We do apologise for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted concerning your account.
A letter will also be forwarded to you stating that your account is not outstanding.
We do apologise for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply31 Mar 2021, 09:53
Official
Good Day Azhar
We can confirm that an agent did get in contact with you and has assisted concerning your account.
A letter will also be forwarded to you stating that your account is not outstanding.
We do apologise for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted concerning your account.
A letter will also be forwarded to you stating that your account is not outstanding.
We do apologise for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
AS
Azhar S's updateReviewer Update
23 Apr 2021, 05:03Good day
Kindly note a letter will not suffice and my credit report still reflects that my account is in arrears. This needs to be communicated to Experian and Transunion. Failing which I will cancel my services with Mixtelematics.
Kindly note a letter will not suffice and my credit report still reflects that my account is in arrears. This needs to be communicated to Experian and Transunion. Failing which I will cancel my services with Mixtelematics.
AS
Azhar S's update23 Apr 2021, 05:03
Reviewer Update
Good day
Kindly note a letter will not suffice and my credit report still reflects that my account is in arrears. This needs to be communicated to Experian and Transunion. Failing which I will cancel my services with Mixtelematics.
Kindly note a letter will not suffice and my credit report still reflects that my account is in arrears. This needs to be communicated to Experian and Transunion. Failing which I will cancel my services with Mixtelematics.
Matrix Vehicle Tracking's replyOfficial
23 Apr 2021, 12:03Good Day Azhar
We confirm that our Credit Control Department has been in contact with you and provided you with a detailed explanation regarding to your query.
Regards
Noluthando Mabaso
Customer Care Department
***
We confirm that our Credit Control Department has been in contact with you and provided you with a detailed explanation regarding to your query.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply23 Apr 2021, 12:03
Official
Good Day Azhar
We confirm that our Credit Control Department has been in contact with you and provided you with a detailed explanation regarding to your query.
Regards
Noluthando Mabaso
Customer Care Department
***
We confirm that our Credit Control Department has been in contact with you and provided you with a detailed explanation regarding to your query.
Regards
Noluthando Mabaso
Customer Care Department
***
AS
Azhar S's updateReviewer Update
13 May 2021, 17:17Good day
I was advised that I should wait 2 weeks and this will be corrected. This has still not been sorted out. My credit score has been negatively affected for months now. This is unacceptable.
I was advised that I should wait 2 weeks and this will be corrected. This has still not been sorted out. My credit score has been negatively affected for months now. This is unacceptable.
AS
Azhar S's update13 May 2021, 17:17
Reviewer Update
Good day
I was advised that I should wait 2 weeks and this will be corrected. This has still not been sorted out. My credit score has been negatively affected for months now. This is unacceptable.
I was advised that I should wait 2 weeks and this will be corrected. This has still not been sorted out. My credit score has been negatively affected for months now. This is unacceptable.
Matrix Vehicle Tracking's replyOfficial
14 May 2021, 10:03Good Day Azhar
We have been trying to get in contact with you but have been unable to.
Please advise of appropriate time to contact you.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get in contact with you but have been unable to.
Please advise of appropriate time to contact you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply14 May 2021, 10:03
Official
Good Day Azhar
We have been trying to get in contact with you but have been unable to.
Please advise of appropriate time to contact you.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get in contact with you but have been unable to.
Please advise of appropriate time to contact you.
Regards,
Kaya Payi
Customer Care Department
***
AS
Azhar S's updateReviewer Update
18 May 2021, 06:12Good day
You may contact me anytime. Also what you should do is email Experian and cc myself so that I can chase up on whoever is not doing their part.
You may contact me anytime. Also what you should do is email Experian and cc myself so that I can chase up on whoever is not doing their part.
AS
Azhar S's update18 May 2021, 06:12
Reviewer Update
Good day
You may contact me anytime. Also what you should do is email Experian and cc myself so that I can chase up on whoever is not doing their part.
You may contact me anytime. Also what you should do is email Experian and cc myself so that I can chase up on whoever is not doing their part.
AS
Azhar S's updateReviewer Update
20 May 2021, 10:16Hi there
Instead of calling me with empty promises please send the email. Alternatively please get Experian to contact me confirming that your error has been rectified. This is having a financial impact on me and further steps will have to be taken for providing false information to 3rd parties.
Instead of calling me with empty promises please send the email. Alternatively please get Experian to contact me confirming that your error has been rectified. This is having a financial impact on me and further steps will have to be taken for providing false information to 3rd parties.
AS
Azhar S's update20 May 2021, 10:16
Reviewer Update
Hi there
Instead of calling me with empty promises please send the email. Alternatively please get Experian to contact me confirming that your error has been rectified. This is having a financial impact on me and further steps will have to be taken for providing false information to 3rd parties.
Instead of calling me with empty promises please send the email. Alternatively please get Experian to contact me confirming that your error has been rectified. This is having a financial impact on me and further steps will have to be taken for providing false information to 3rd parties.
Matrix Vehicle Tracking's replyOfficial
20 May 2021, 13:43Good Day Azhar
We confirm that our Credit Control Department has been in contact with you regarding your query and that you have been assisted.
Regards
Noluthando Mabaso
Customer Care Department
***
We confirm that our Credit Control Department has been in contact with you regarding your query and that you have been assisted.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply20 May 2021, 13:43
Official
Good Day Azhar
We confirm that our Credit Control Department has been in contact with you regarding your query and that you have been assisted.
Regards
Noluthando Mabaso
Customer Care Department
***
We confirm that our Credit Control Department has been in contact with you regarding your query and that you have been assisted.
Regards
Noluthando Mabaso
Customer Care Department
***