MM
Muhammad M
1 reviews | Active since Aug 2015
26 Aug 2015, 10:35
INCORRECT INFO cannot change for a week
disgusting service.had a beame installed on the 19th at a dealership.<br> Beame incorrectly recorded the wrong car on there system, i mean how hard can it be to actually note what car you working on.<br> then my details are incorrect on the system, tried calling from the 20th to rectify, and everyday since then.<br> first they fix the car then i need to call again to fix my name then i need to call again to fix my surname when all this info was provided on the day it was installed and then again on the first call.<br> pathetic service i can only imagine what will happen if my car gets ******.<br> bad part is that i already paid a year subscription,if it was up to me i will cancell!!!!!
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Matrix Vehicle Tracking's replyOfficial
26 Aug 2015, 11:20Hello moemather,
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. Data integrity is of utmost importance to us and we are greatly concerned to learn of your experience. We would like to assure you that this matter will be investigated and corrective action taken in order to ensure no reoccurrence.
I refer to your telephonic discussion with our office and confirm that all information is currently being rectified. Confirmation will also be sent to you shortly.
Assuring you of our best intentions at all times.
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. Data integrity is of utmost importance to us and we are greatly concerned to learn of your experience. We would like to assure you that this matter will be investigated and corrective action taken in order to ensure no reoccurrence.
I refer to your telephonic discussion with our office and confirm that all information is currently being rectified. Confirmation will also be sent to you shortly.
Assuring you of our best intentions at all times.
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
Matrix Vehicle Tracking's reply26 Aug 2015, 11:20
Official
Hello moemather,
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. Data integrity is of utmost importance to us and we are greatly concerned to learn of your experience. We would like to assure you that this matter will be investigated and corrective action taken in order to ensure no reoccurrence.
I refer to your telephonic discussion with our office and confirm that all information is currently being rectified. Confirmation will also be sent to you shortly.
Assuring you of our best intentions at all times.
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We thank you for bringing this query to our attention and for allowing us the opportunity to speak to you.
From the outset we wish to apologise for the train of events leading to this complaint. Data integrity is of utmost importance to us and we are greatly concerned to learn of your experience. We would like to assure you that this matter will be investigated and corrective action taken in order to ensure no reoccurrence.
I refer to your telephonic discussion with our office and confirm that all information is currently being rectified. Confirmation will also be sent to you shortly.
Assuring you of our best intentions at all times.
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za