SS
Sanera S
1 reviews | Active since May 2009
07 Jan 2016, 11:02
Incorrect Debit
I had an accident on the 30-10-2015, at this point, the system stopped working, I have 1 of those devices which is suppose to have crash zones , no report was sent , for an entire month, matrix could not tell me the location of my car, after several conversations, I was told, that matrix would replace the unit at no cost to me, which was done in December, the debit on my December bill however is R800 instead of the normal R200 & no1 can tell me why , I wan the money returned to my account immediately.
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Matrix Vehicle Tracking's replyOfficial
07 Jan 2016, 12:12Hello S Singh,
We hereby acknowledge your post and have noted the content.
We sincerely apologise for any inconvenience that may have been caused we would like to confirm that the refund will be processed urgently
We are committed to have this matter resolved as agreed and will remain in contact with you in order to ensure a speedy conclusion.
If there is anything further please do not hesitate to contact us directly.
Kind regards,
Botsana Ramashala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We hereby acknowledge your post and have noted the content.
We sincerely apologise for any inconvenience that may have been caused we would like to confirm that the refund will be processed urgently
We are committed to have this matter resolved as agreed and will remain in contact with you in order to ensure a speedy conclusion.
If there is anything further please do not hesitate to contact us directly.
Kind regards,
Botsana Ramashala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
Matrix Vehicle Tracking's reply07 Jan 2016, 12:12
Official
Hello S Singh,
We hereby acknowledge your post and have noted the content.
We sincerely apologise for any inconvenience that may have been caused we would like to confirm that the refund will be processed urgently
We are committed to have this matter resolved as agreed and will remain in contact with you in order to ensure a speedy conclusion.
If there is anything further please do not hesitate to contact us directly.
Kind regards,
Botsana Ramashala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We hereby acknowledge your post and have noted the content.
We sincerely apologise for any inconvenience that may have been caused we would like to confirm that the refund will be processed urgently
We are committed to have this matter resolved as agreed and will remain in contact with you in order to ensure a speedy conclusion.
If there is anything further please do not hesitate to contact us directly.
Kind regards,
Botsana Ramashala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact