Incorrect Cancellation

I sent through a cancellation request on 23 March 2015 for my old vehicle which I traded in and took a new MX3 unit on the new vehicle. Today on 13 April 2015 I get an email confirming the cancellation but of the new vehicle. The old vehicle was cancelled already as I was not debited for it, so I assumed that all was well. I don't understand how this can be done as on the email, I mentioned the registration number 2 times and on the letter I mentioned it 3 times and also included the colour and make of the vehicle to be cancelled as I was avoiding confusion by all means.<br> <br> I also fail to understand how through the whole process of this \cancellation"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;839051;878630;15;2;0;0;0;0;2;NULL;NULL;NULL;15/04/11 18:30;15/04/13 14:38;Rude Hostess;;;;On Saturday evening at about 18H30, my friends and I went to Hudsons - the Burger Joint in Parkhurst and the hostess told my friend and I that we'd have to wait 20 minutes for a table. We then made our way to the bar to wait to be seated and the conversation went a bit like this:<br> <br> Hostess \What your name so I can write it on the waiting list?\""<br> I responded with my name.<br> Hostess immediately pulls a face (as though she had something sour in her mouth)"