1 reviews | Active since Feb 2022
Incorrect billing and zero customer care
I settled my Mix Telematics account in full on 13 December 2021 and cancelled my Beame tracking device contract as I sold my car. I even paid the penalty amounts they charged for cancelling.
I bought a new car and the dealership worked the Beame installment into my car finance deal.
On 3 February I received an invoice from Mix Telematics for the old, cancelled and settled account charged post cancellation. I immediately tried contacting them to no avail.
A customer care agent I finally reached said someone would call me from the finance department. Still nothing.
I've exhausted every avenue to get Mix Telematics to assist me or even just call me back. No response.
My customer care queries get no response either. The numbers I was told to call are always experiencing 'high call volumes' and they eventually just cut off.
This has been going on for more than 2 weeks now.
Pathetic treatment of customers and non-existent customer service.
This is the company entrusted with our assets. We pay them to track our vehicles. Disgusting. If we can't even get simple assistance, how can we trust them with our valued assets?
We can confirm that an agent did get in contact with you and has advised that credits will be processed.
Please be advised that credits take 14-21 days for approval, please ignore any communication concerning arrears.
We do apologize for the inconvenience caused.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has advised that credits will be processed.
Please be advised that credits take 14-21 days for approval, please ignore any communication concerning arrears.
We do apologize for the inconvenience caused.
Regards,
Customer Care Department
***
It's been 4 months now and I'm still getting bills. This account was settled in full in December 2021 and was supposed to be closed by January 2022 already. And now I constantly get told that I'm in arrears for R0.01! 90 days in arrears now for a silly cent! This after being assured back in February (only after my complaint here) that it would be settled and sorted completely.
I've emailed you guys to no avail. I don't get anything but an automated response. Nothing!
How ridiculous and inept is your company's finance department that a simple thing like closing an account can't be done?
When I and those I know purchase new cars going forward, we'll be sure to insist with the dealerships that another service provider is used before we agree to purchase! Honestly.
Fix your system! And can I get confirmation that this account is closed!Please! And stop harrassing me with invoices and emails!
It's been 4 months now and I'm still getting bills. This account was settled in full in December 2021 and was supposed to be closed by January 2022 already. And now I constantly get told that I'm in arrears for R0.01! 90 days in arrears now for a silly cent! This after being assured back in February (only after my complaint here) that it would be settled and sorted completely.
I've emailed you guys to no avail. I don't get anything but an automated response. Nothing!
How ridiculous and inept is your company's finance department that a simple thing like closing an account can't be done?
When I and those I know purchase new cars going forward, we'll be sure to insist with the dealerships that another service provider is used before we agree to purchase! Honestly.
Fix your system! And can I get confirmation that this account is closed!Please! And stop harrassing me with invoices and emails!
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed credit note will be processed to clear the account from arrears, and confirmation will be sent on email as requested.
We do apologize for any inconvenience caused with this.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
As discussed credit note will be processed to clear the account from arrears, and confirmation will be sent on email as requested.
We do apologize for any inconvenience caused with this.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***