1 reviews | Active since Jan 2015
incorrect billing
<p>I really have no idea why you guys are still debiting my account I have instructed you on several occasions that my car was involved in an accident and it was a total I have given you notice for cancellation and from what I know the contract was for 36 months which has also ended please cancel your debit order and stop debiting my account </p>
Dear Thandi
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
Unfortunatley our attempts to reach you have proved to be unsuccessful.
We acknowledge the receipt of your termination request forwarded to us .
We hereby confirm that your contract was terminated , however your account was in arrears at the time of termination. An email will be forwarded to you with the details. Our standard terms and conditions which you have agreed to specifically states that you are subject to a mandatory notice period for any cancellation.
We apologise for any inconvenience caused and hope that this will meet with your approval.
Kind regards
Thato Mashimbye
Customercare supervisor
********** 090
Dear Thandi
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
Unfortunatley our attempts to reach you have proved to be unsuccessful.
We acknowledge the receipt of your termination request forwarded to us .
We hereby confirm that your contract was terminated , however your account was in arrears at the time of termination. An email will be forwarded to you with the details. Our standard terms and conditions which you have agreed to specifically states that you are subject to a mandatory notice period for any cancellation.
We apologise for any inconvenience caused and hope that this will meet with your approval.
Kind regards
Thato Mashimbye
Customercare supervisor
********** 090