NR
Nthabiseng R
1 reviews | Active since Mar 2017
07 Dec 2021, 09:33
Incorrect Billing
A new unit was installed on my vehicle and I'm being incorrectly billed for second month as having 2 units in my vehicle whereas it's only one unit.
I have called the call centre and have asked them to rectify this and cant get a clear confirmation of this being done.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
07 Dec 2021, 10:46Good Day Nthabiseng R
Thank you for taking my call and allowing me the opportunity to assist with your query.
We can confirm the old unit has been terminated and credits have been processed for the months of November and December.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking my call and allowing me the opportunity to assist with your query.
We can confirm the old unit has been terminated and credits have been processed for the months of November and December.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Dec 2021, 10:46
Official
Good Day Nthabiseng R
Thank you for taking my call and allowing me the opportunity to assist with your query.
We can confirm the old unit has been terminated and credits have been processed for the months of November and December.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking my call and allowing me the opportunity to assist with your query.
We can confirm the old unit has been terminated and credits have been processed for the months of November and December.
We do apologize for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***