SH
Shahnaaz H
1 reviews | Active since Sept 2021
12 Sept 2021, 17:44
incorrect and illagal direct debits to my bank account for account 531866 cancelled 02/06/2021
good day A few weeks ago I wrote a review about Mix Telematics and their bad service they called me the next day assuring me the problem will be sorted out but low and behold on the 10/09/2021 I ewceived 4 SMS messages from thier debtors department asking me to ensure there is sufficiengt funds in my bank account to cover their direct debits I honestly dont know when they will get it right
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Matrix Vehicle Tracking's replyOfficial
13 Sept 2021, 12:18Good Day Shahnaaz Hassenjee
We can confirm that an agent did get in contact with you and has advised that the outstanding balance will be cleared.
Credits have been processed, awaiting for final approval from the Finance Department.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has advised that the outstanding balance will be cleared.
Credits have been processed, awaiting for final approval from the Finance Department.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Sept 2021, 12:18
Official
Good Day Shahnaaz Hassenjee
We can confirm that an agent did get in contact with you and has advised that the outstanding balance will be cleared.
Credits have been processed, awaiting for final approval from the Finance Department.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has advised that the outstanding balance will be cleared.
Credits have been processed, awaiting for final approval from the Finance Department.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***