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ashlyn.nundlall ashlyn.nundlall
1 reviews | Active since Dec 2016
02 Oct 2020, 17:55
Incopetant staff at Beame
I instructed beame to change my debit order details and take payment off my virgin money credit card via debit order on the 9th of every month. This was around the 5th or 6th of september 1 of their agents phoned me and said that he would make the neccessary changes about a month ago. Today I see that the debit order details were in fact not changed. It is still going off my Nedbank account. That account now went into overdraft and I am now liable for the fees. The call between me and your agent was recorded so you can go back and listen to it. I demand that Beame pay the penalty fee as your agent messed up.
Helpful (0)
Replies (8)0
Replies (8)
Matrix Vehicle Tracking's replyOfficial
05 Oct 2020, 10:00Good Day Ashlyn N
We aknowledge your post and the content thereof.
We can confirm that our agent did get in contact with you and payment arrangments have been made.
An email has also been forwarded to you concerning the bank charges.
Regards,
Kaya Payi
Customer Care Department
***
We aknowledge your post and the content thereof.
We can confirm that our agent did get in contact with you and payment arrangments have been made.
An email has also been forwarded to you concerning the bank charges.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Oct 2020, 10:00
Official
Good Day Ashlyn N
We aknowledge your post and the content thereof.
We can confirm that our agent did get in contact with you and payment arrangments have been made.
An email has also been forwarded to you concerning the bank charges.
Regards,
Kaya Payi
Customer Care Department
***
We aknowledge your post and the content thereof.
We can confirm that our agent did get in contact with you and payment arrangments have been made.
An email has also been forwarded to you concerning the bank charges.
Regards,
Kaya Payi
Customer Care Department
***
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ashlyn.nundlall ashlyn.nundlall's updateReviewer Update
05 Oct 2020, 13:20Hi I went through my emails and I could not find any email from you concerning this event.
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ashlyn.nundlall ashlyn.nundlall's update05 Oct 2020, 13:20
Reviewer Update
Hi I went through my emails and I could not find any email from you concerning this event.
Matrix Vehicle Tracking's replyOfficial
05 Oct 2020, 14:28Good Day Ashlyn N
We can confirm that an email has been forwarded to you.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an email has been forwarded to you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Oct 2020, 14:28
Official
Good Day Ashlyn N
We can confirm that an email has been forwarded to you.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an email has been forwarded to you.
Regards,
Kaya Payi
Customer Care Department
***
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ashlyn.nundlall ashlyn.nundlall's updateReviewer Update
05 Oct 2020, 15:43Ok I received the email now. How will I know if the payment via the virgin money credit card was successful or if I need to pay via Ozow ?
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ashlyn.nundlall ashlyn.nundlall's update05 Oct 2020, 15:43
Reviewer Update
Ok I received the email now. How will I know if the payment via the virgin money credit card was successful or if I need to pay via Ozow ?
Matrix Vehicle Tracking's replyOfficial
05 Oct 2020, 16:00Good Day
Please reply to the email and send all questions to that email address,the consultant will advise accordingly.
Regards,
Kaya Payi
Customer Care Department
***
Please reply to the email and send all questions to that email address,the consultant will advise accordingly.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Oct 2020, 16:00
Official
Good Day
Please reply to the email and send all questions to that email address,the consultant will advise accordingly.
Regards,
Kaya Payi
Customer Care Department
***
Please reply to the email and send all questions to that email address,the consultant will advise accordingly.
Regards,
Kaya Payi
Customer Care Department
***
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ashlyn.nundlall ashlyn.nundlall's updateReviewer Update
12 Oct 2020, 11:56I paid you the monthly fee in your fnb account I used the proper reference. I sent proof of payment to lawrence. I received an sms today stating that I never paid. I also have not recieved my refund for the bank charges you owe me. Please explain
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ashlyn.nundlall ashlyn.nundlall's update12 Oct 2020, 11:56
Reviewer Update
I paid you the monthly fee in your fnb account I used the proper reference. I sent proof of payment to lawrence. I received an sms today stating that I never paid. I also have not recieved my refund for the bank charges you owe me. Please explain
Matrix Vehicle Tracking's replyOfficial
12 Oct 2020, 13:00Good Day Ashlyn N
We can confirm that the payment has been allocated on your account and an email has been sent to you to confirm.
Please ignore the sms you received.
We do apologise for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that the payment has been allocated on your account and an email has been sent to you to confirm.
Please ignore the sms you received.
We do apologise for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply12 Oct 2020, 13:00
Official
Good Day Ashlyn N
We can confirm that the payment has been allocated on your account and an email has been sent to you to confirm.
Please ignore the sms you received.
We do apologise for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that the payment has been allocated on your account and an email has been sent to you to confirm.
Please ignore the sms you received.
We do apologise for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
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ashlyn.nundlall ashlyn.nundlall's updateReviewer Update
12 Oct 2020, 13:39Ok but don't send customers threatening smses about blacklisting for less than R60. Rather phone or email them to discuss. I would advise your company to do this in future.
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ashlyn.nundlall ashlyn.nundlall's update12 Oct 2020, 13:39
Reviewer Update
Ok but don't send customers threatening smses about blacklisting for less than R60. Rather phone or email them to discuss. I would advise your company to do this in future.