Incomplete device installed

So yesterday I requested a called back from Matrix and the agent called me we scheduled everything for fitment and was happy with the package I purchased. The agent told me he had scheduled the fitment for my vehicle at my house today 9:30am. Below is the SMS that was sent.

Your Matrix installation case #***0 is scheduled for 3/3/2023 at your agreed location with CRS Pitstop ***. Welcome! Matrix Team I had to call the fitment center as it was 10:30am and no one was here nor even called.

After me calling them the technical did arrive and before he installed the device I asked which device was he installing he told me which one and yet again I was happy. After installing the device the technician was supposed to issue me a Remote that comes with the device he told me that the device will be sent to me after 2weeks. That's where I decide to call the fitment center to tell the technician to remove the device as its not a complete package