AS
Adrian S
1 reviews | Active since May 2012
25 Mar 2021, 13:51
*********** service
After numerous complaints about Matrix accounts departments pathetic service, received am email to which I responded instructing them to double debit my account at the end of the month. I did not receive any apologies for the inconvenience caused to me as the customer. Then today I receive this sms"Your Matrix/Beame Acc. is 30 days in Arrears. Avoid SUSPENSION of service by making urgent payment of 85.51 to FNB Acc ***. Use your ***. Please refrain from dealing with Matrix. Their accounts department is totally ***********
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Matrix Vehicle Tracking's replyOfficial
25 Mar 2021, 16:11 Good Day Adrian
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has assisted with your account.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has assisted with your account.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply25 Mar 2021, 16:11
Official
Good Day Adrian
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has assisted with your account.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
We can confirm that an agent did get in contact with you and has assisted with your account.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***