AM
Awonke M
1 reviews | Active since Jun 2019
28 Jun 2019, 09:43
***********, ********** service!
*********** customer service, accounts department and staff, I am disgusted. The company has been **********LY deducting money on my account and sending me invoices non stop. I cancelled my account with them and they want me to pay a settlement fee that was not discussed with me prior, I have asked for proof for this over 5 months and NO ONE has responded or addressed the matter. My car was written off, I did not out of the blue terminate my contract, yet the company has failed to provide me with an agreement of such deductions.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
28 Jun 2019, 09:46Good Day Awonke M
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
Matrix Vehicle Tracking's reply28 Jun 2019, 09:46
Official
Good Day Awonke M
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback.
Kind regards
Customer Care
AM
Awonke M's updateReviewer Update
03 Jul 2019, 08:39I can confirm that the issue has been resolved efficiently and hopefully in the near future the processes will be refined and learn from such experiences.
Thank you for taking ownership, I believe this will be avoided with your customers and be able to retain them.
Thank you for taking ownership, I believe this will be avoided with your customers and be able to retain them.
AM
Awonke M's update03 Jul 2019, 08:39
Reviewer Update
I can confirm that the issue has been resolved efficiently and hopefully in the near future the processes will be refined and learn from such experiences.
Thank you for taking ownership, I believe this will be avoided with your customers and be able to retain them.
Thank you for taking ownership, I believe this will be avoided with your customers and be able to retain them.