***********, Empty promises

My car was fitted with a Matrix Tracing device recommended by Mercurius Motors Polokwane, two years ago. Initially no problems were encountered, even the odd courtesy call, but since December 2017 it was impossible to determine the cars' position on their website, iPad, etc. Even phoning the customer dept, they couldn't determine the cars' position, never mind probably help in case of an emergency. After complaining in December, an email was received stating that the problem was resolved!! Obviously nothing was done, it was NOT RESOLVED. Numerous emails went unanswered, phone calls were empty promises. This must be the worst company I have ever encountered as to customer relations, not responding to emails, etc. The sad part of this is that a life or death situation when being hijacked would also be unresolved. Obviously I have cancelled my subscription today.