*********** and Useless

In November 2014 I changed my car insurance company to Outsurance and had to contact Mix Telematics to activate my tracker before my insurance cover started. I had numerous emails back and forth stating that it is activated, from end of November 2014 no debit orders went off but they constantly phoned me about this. On more than one occasion I realized that the consultant dealing with me either does not add the notes on the system or does not load the debit order as this is a problem from their side. A few weeks ago I really got fed up when they started contacting my dad (who has no connection to this) for payments not being made. After I sent all my proof to them and spoke to more than one supervisor and have emails from her confirming the debit order date and the proceedings, they phoned my dad again. I have sent a very angry email to the supervisor this morning and if this is not sorted by end of business today, I will start seeking legal action!