1 reviews | Active since Mar 2009
Incompetency on another level!!
This is the second time I'm writing to complain about this dismal company. I don't understand how they're still in business. I contacted them in December 2021 to tell them to stop debiting my account as I no longer owned the car with their Matrix tracking device, and had not done so for quite some time (I'd forgotten to cancel previously). I emailed again (using the Debtors address they tell you to use if you have an issue) in January telling them the same thing - twice! On 26 January I received an email from Lesego Mokone with a letter attached confirming my cancellation, stating that my final debit order would be on 28 January 2022. BUT MY ACCOUNT IS STILL BEING DEBITED AND I'M BEING HARASSED WITH MESSAGES TELLING ME MY ACCOUNT IS IN ARREARS AND WILL BE HANDED OVER IF NOT PAID!! This is now theft. How do I actually get my account with this *********** company cancelled and my money returned to me that was **********ly debited after January 2022????
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that you were advised of arrears and that we need to pass credit for the month of Feb for late cancellation which have been done.
Please take note that credit takes 14-21 working days to be processed.
Assuring you our best intentions at all times.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
We can confirm that you were advised of arrears and that we need to pass credit for the month of Feb for late cancellation which have been done.
Please take note that credit takes 14-21 working days to be processed.
Assuring you our best intentions at all times.
Regards
Customer Care Department
***