Incompetency at its best, pay to be stressed.

So I was double deducted, I call them and I spoke to a gentle man who told me the reason for that was because the company has now moved to a new way of doing things. Which is they will bill in advance, so I asked him why was I not informed in advance so there is not going to be an inconvenience on my side. The gentle man **** and said they did communicate with me so I asked for proof of the communication can they forward the email that was initially sent, he **** again and said they my email address which was short with an I. Okay before I loose it, I put the phone down and call again this second gentle man apologies for the mistake and advise that he will escalate the matter to the debtors department so I can be refunded. The take their time, I dispute the second debit from my bank app. I then receive an SMS, stating that my services will be suspended. I call them to speak to a lady by the name of Gugu who explained to me what the first gentle man has explained and she admitted to them being *********** and not sending the communication. To avoid being blacklisted over their incompetency I tell her I am not going to make a manual payment they must debit me which they did. Lastly I requested to have the recordings of the previous calls to use them if all of this messes with my credit score, the recording is still being sent to this day. As for their emails, when you send an email the only thing you will receive is the reference number and that is your response nothing more than that. When you call them you are lucky to get through to the first person helping you, I don't even think these people know what they are doing. I am so not happy with them, I am busy shopping around for an alternative once the contract comes to its end I am taking my business where I will not be this stressed.