LD
Lindy D

1 reviews | Active since Mar 2009

17 Apr 2025, 10:29

Incompetence

I cancelled my tracker with them by calling in DEcember. Spoke to Nxumalo and he said it will be cancelled by 10 Jan as i was getting a new car which came with a different tracker. Called again on 10 Jan 2025 and over whatsapp to confirm the cancellation. I paid in full for Jan. I have since had to dispute and refund 2 monthly debits from them. I have tried calling many times with no answer. I have emailed numerous times. They eventually sent me a cancellation email dated from Feb which is incorrect. I eventually spoke to someone who said they will look for my emails from January. NOTHING had been done and i still received messages to make payment. Thank god i left you guys because if this is the service and complete incompetence your staff have, good riddance

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Replies (5)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply17 Apr 2025, 13:57
Official
Good Day Lindy Dall,

Thank you for your submission 

We confirm receipt of your inquiry and that  we are investigating the matter and will provide a resolution as soon as possible.

If you have any further questions or concerns, please don't hesitate to contact us.

Thank you for your patience and understanding.

Best regards,
Customer Care Department 
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LD
Lindy D's update22 Apr 2025, 13:33
Reviewer Update
Nothing as been done and I just received another message to pay
LD
Lindy D's update05 May 2025, 14:43
Reviewer Update
I spoke to someone from Matrix who admitted it was their fault and I owe nothing. Yet I still get rude calls and messages to pay on an almost daily basis.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply21 May 2025, 11:35
Official
Good Day Lindy

Thank you for reply,

The Mix telematics account was updated and closed.

We have sent further communication via email. 

Kind Regards
CustomerCare Department
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LD
Lindy D's update30 May 2025, 15:27
Reviewer Update
Just an update, twice they called and were supposed to email me. Im still waiting