1 reviews | Active since Mar 2009
Incompetence
I cancelled my tracker with them by calling in DEcember. Spoke to Nxumalo and he said it will be cancelled by 10 Jan as i was getting a new car which came with a different tracker. Called again on 10 Jan 2025 and over whatsapp to confirm the cancellation. I paid in full for Jan. I have since had to dispute and refund 2 monthly debits from them. I have tried calling many times with no answer. I have emailed numerous times. They eventually sent me a cancellation email dated from Feb which is incorrect. I eventually spoke to someone who said they will look for my emails from January. NOTHING had been done and i still received messages to make payment. Thank god i left you guys because if this is the service and complete incompetence your staff have, good riddance
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Thank you for your submission
We confirm receipt of your inquiry and that we are investigating the matter and will provide a resolution as soon as possible.
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Thank you for reply,
The Mix telematics account was updated and closed.
We have sent further communication via email.
Kind Regards
CustomerCare Department
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Thank you for reply,
The Mix telematics account was updated and closed.
We have sent further communication via email.
Kind Regards
CustomerCare Department
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